Frequently Asked Questions
What batteries do you carry?
We carry a wide range of ebike batteries from 36V to 72V in various capacities including Hailong, SilverFish, downtube, and rear rack styles with Samsung and generic cells.
How do I choose the right voltage?
Match your battery voltage to your controller and motor. Common setups: 36V for casual riding, 48V for commuting, 52V for performance, 60-72V for high power builds.
Do you ship across Canada?
Yes, we ship across Canada. Orders over $1000 qualify for free shipping.
What is your return policy?
We accept returns within 48 hours of delivery. Items must be unused and in original packaging.
How do I track my order?
Once shipped, you will receive tracking info via email.
Is this battery compatible with my ebike?
Compatibility depends on voltage, connector type, and mounting style. Share your setup and we can help match.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, and Interac e-Transfer.
How long does shipping take?
Most orders ship within 1-2 business days from Vancouver. Delivery is typically 3-7 business days.
Do you sell conversion kits?
We carry individual components for ebike conversions including motors, controllers, displays, throttles, and batteries.
Help me choose parts for my build
Tell me your bike type, desired speed and range, and budget. We can recommend compatible batteries, motors, and controllers.
