How Can We Help?
Whether you need build advice, order support, or just want to say hello — we're here
Live Chat
Talk to Sarah, our AI support agent — available 24/7 in the bottom right corner. She knows our catalogue inside and out.
Get in Touch
Email us directly at [email protected] or use the form and we'll get back to you.
Hours
Mon–Fri, 9am–5pm PST
Orders ship and emails are answered Monday through Friday.
Location
#1 Bloor Street W, Toronto, Ontario, M5S 1A1, Canada
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Shipping at a Glance
All orders ship from Toronto, Ontario via Canada Post, Purolator
Local
1–2 business days
Regional
2–3 business days
National
3–5 business days
International
Quoted at checkout
Free shipping on parts orders over $135
Common Questions
Quick answers to the things people ask most
How do I place an order?
Add what you need to your cart and check out — we accept Visa, Mastercard, Amex, Interac e-Transfer. Every order ships from Toronto, Ontario with tracking.
How long will my order take to arrive?
We ship via Canada Post, Purolator. Most Canadian orders arrive in 1–5 business days depending on your region. International timelines vary — you'll get a tracking number either way.
Do you offer free shipping?
Yes — free shipping on parts orders over $135. Full bicycles are excluded. Shipping is calculated at checkout for international orders.
What if something arrives damaged or wrong?
Email [email protected] within 30 days of delivery with a photo and your order number. We'll sort it out — replacement or refund, your call.
Can you help me figure out which parts I need?
That's what we're here for. Chat with Sarah in the bottom right corner or email us with your bike model and what you're trying to do. We'll spec it out for you.
How do I track my order?
You'll get a tracking email as soon as your order ships. You can also check your order history any time.
Still Stuck?
Chat with Sarah for instant help, or email us at [email protected] and we'll get you sorted.
