Zoomies takes your privacy seriously. This policy explains what information we collect when you use zoomies.me, why we collect it, and what we do with it. If you have questions about anything here, email us at [email protected].

What We Collect

We collect information in a few ways, depending on how you interact with us:

When you place an order — your name, email address, phone number, billing address, shipping address, and payment details. We need this to process your order, ship your products, and communicate with you about your purchase.

When you create an account — your name, email address, and a password you choose. This lets you track orders, save addresses, and check out faster next time.

When you contact us — your name, email address, and whatever you include in your message. We use this to respond to your inquiry.

When you subscribe to our newsletter — your email address. We use this to send you product updates, promotions, and company news. You can unsubscribe at any time using the link in every email.

When you browse the site — we collect standard web analytics data through cookies and tracking scripts. This includes your IP address, browser type, pages visited, referring URL, and time spent on the site. We use this to understand how people use the site and to improve it.

When you verify your identity — if required, we may ask for a photo of a government-issued ID. This is used solely for identity verification and is stored securely.

How We Use Your Information

We use what we collect to:

• Process and fulfil your orders
• Send shipping confirmations and tracking updates
• Respond to support requests and inquiries
• Send newsletters and promotional emails (only if you've opted in)
• Detect and prevent fraud
• Improve the site, our products, and the overall customer experience
• Meet legal and regulatory obligations

We don't sell your personal information to anyone. We don't rent it out. We don't trade it.

Who We Share It With

We share your information only when necessary to run the business:

• Shipping carriers — your name, address, and phone number go to the carrier handling your shipment so they can deliver it and contact you if there's an issue.
• Payment processors — your payment details are handled by our payment gateway. We don't store your full credit card number.
• Email platform — if you subscribe to our newsletter, your email address is stored with our email marketing provider to manage subscriptions and send campaigns.
• Analytics and search — we use third-party services to power site search, product recommendations, and analytics. These services process anonymized or pseudonymized data on our behalf.
• AI support — our chat assistant processes your messages to provide support. Conversations may be reviewed to improve service quality.

All third-party providers we work with are bound by data processing agreements and are only permitted to use your information for the purposes we've specified.

Cookies

We use cookies to keep the site working properly. Here's what they do:

• Essential cookies — keep you logged in, remember what's in your cart, and make checkout work. The site doesn't function without these.
• Analytics cookies — help us understand traffic patterns, popular pages, and where visitors come from. This data is aggregated and doesn't identify you personally.
• Preference cookies — remember your settings like light/dark mode so you don't have to set them every visit.

Most browsers let you control or block cookies through their settings. Blocking essential cookies will break parts of the site.

Data Retention

We keep your order data for as long as needed to fulfil our legal, accounting, and tax obligations — typically seven years. Account data is kept as long as your account is active. If you ask us to delete your account, we'll remove your personal data within 30 days, except where we're legally required to retain it.

Analytics data is retained in aggregated form and does not identify individual users after collection.

Your Rights

Depending on where you live, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate information
• Request deletion of your data
• Object to or restrict how we process your data
• Withdraw consent for marketing communications at any time
• Request a portable copy of your data

To exercise any of these rights, email [email protected]. We'll respond within 30 days.

Security

We use encryption (SSL/TLS) on every page of the site. Payment processing is handled by PCI-compliant providers. Access to customer data is restricted to staff who need it to do their jobs. We don't store full credit card numbers on our servers.

No system is perfectly secure. If we ever discover a breach that affects your personal data, we'll notify you and the relevant authorities as required by law.

International Customers

We ship worldwide, which means we may process data from customers outside Canada. If you're in the European Union, your data is processed under legitimate interest (fulfilling your order) or your explicit consent (newsletter signup). You have the rights outlined above, and you can contact us or your local data protection authority if you have concerns.

Children

This site is not directed at anyone under the age of 16. We don't knowingly collect information from children. If you believe a child has provided us with personal data, contact us and we'll delete it.

Changes to This Policy

We may update this policy as our business or the law changes. Updates take effect when posted. We won't reduce your rights under this policy without giving you notice.

Contact

If you have any questions about this privacy policy or how we handle your data, contact us at [email protected] or by mail at #1 Bloor Street W, Toronto, Ontario, M5S 1A1, Canada.